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Effective Date: 23/02/2022
WHO ARE WE? We are Colart International Holdings Limited, a company registered in England and Wales under number 03659130 and our principal place of business is at Huckletree West, The MediaWorks Building, 191 Wood Lane, London, W12 7FP, United Kingdom. We trade as “Colart” (“we”, “us”, “our”). We own and operate this website (the “Site”). Our contact details are on the Site. Please contact us if you have any questions or feedback about this policy.
WHAT PERSONAL OR OTHER DATA DO WE COLLECT AND HOW DO WE COLLECT IT? INFORMATION YOU GIVE US 4.1 We collect and store the information which you give us: (i) through forms you fill in on the Site, such as your name, address, email address, phone number, artist type, art media preferences; or (ii) when communicating with us by phone, email or in some other way. You can choose what information to give to us, but some of this information may be required to provide you with certain services or goods, for example, the billing or delivery address if you order from us. If you choose not to provide certain information, we may not be able to provide you with our goods and services.. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. INFORMATION WE COLLECT ABOUT YOU 4.2 We receive and store certain information automatically when you interact with us. Examples include connection information such as country and city, browser type and version, your operating system and platform, a unique reference number linked to the data you enter on our system, login details, the full URL clickstream to, through and from our Site (including date and time), cookie number, activity on the Site including the pages you visited, searches you made, products purchased, likes, comments and uploads. INFORMATION WE RECEIVE FROM OTHER SOURCES
4.3 We may receive information about you if you use any of the other websites and touchpoints we operate or the other services we provide. We are also working closely with third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies etc and may receive information about you from them. INFORMATION WE DO NOT COLLECT ABOUT YOU
WHAT IS OUR LEGAL BASIS FOR PROCESSING PERSONAL DATA?
6.1 In line with the General Data Protection Regulation, we rely on the following legal bases/grounds to process your personal data: a. Performance of a contract with you: in order to provide you with the goods or services you want (which you will see as mandatory fields in any order or sign up process);b. Consent: where you have provided consent, for example, by agreeing that we can contact you with offers and events you might be interested in, we will process the data on the basis of that consent; and/orc. Legitimate interests: for the remaining data we collect, we process it in the legitimate interests of operating our business; ord. Legal interest: where we need to comply with a legal obligation. 6.2 We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your personal data. 6.3 We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
7.12 We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. 7.13 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. HOW LONG WILL YOU RETAIN MY PERSONAL DATA FOR?
7.14 We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. 7.15 To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
HOW DO WE PROTECT PERSONAL DATA?
8.1 We have put in place appropriate technical and organisational measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 8.2 All information you provide to us is stored on servers owned and operated by: 1. Amazon Web Services, Inc. (further information available at https://aws.amazon.com); 2. M3 based in France (further information available at https://www.infor.com/about/privacy); 3. Google Big Query Data Warehouse (further information available at https://cloud.google.com/bigquery) 4. Bloomreach (Exponea) (further information available at https://exponea.com/legal/privacy-policy/); and 5. Sage based in UK (further information available at https://www.sage.com/en-gb/legal/privacy-and-cookies/). 8.3 Email and other electronic communications are not secure if they have not been encrypted. Your communications may pass through servers in a number of countries, including countries outside the European Economic Area (“EEA”) before they reach us. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. We do not accept responsibility for any unauthorised access to or loss of personal data that stems from a cause beyond our control. Nor can we be held responsible for the actions or omissions of other users or third parties who may misuse your personal data which they collect from the Site.
TO WHOM DO WE DISCLOSE PERSONAL DATA?
WHAT ARE YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA? 10.1 You can get in touch with us at any time using the ‘contact us’ link on our Site to: a. request access to, or a copy of, the personal data we hold about you either to review for yourself or to provide to another data controller; b. request the deletion or correction of personal data we hold about you; c. object to our use of your personal data and/or request that we restrict or stop our use of that data; and/or d. withdraw your consent to processing of your personal data, where we process data on the basis of consent PROVIDED THAT you are able to prove who you are with two documents of verifiable identification. This is to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 10.2 If you wish, you can permanently delete your account with us by the means explained above. 10.3 If you wish to complain about the processing of your personal information then you should contact us first, but if we do not satisfactorily deal with your complaint, then you may contact the UK Information Commissioner’s Office or the equivalent data protection authority in your country. 10.4 For further information about your rights under data protection laws in the European Union, see: https://ec.europa.eu/info/law/law-topic/data-protection_en. You can also obtain information and guidance through the UK Information Commissioner’s Office or the equivalent data protection authority.
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13, Quai Montebello 75005 Paris
Monday to Friday: 09:30-12:30 a.m to 1:30-5:30 p.m