You are a new user or you had an account on the old Charbonnel website, we invite you to create an account on the new Charbonnel website to view your dashboard, place and track your orders, update your information. To do this, go to the account icon at the top right of the site, and let us guide you to enter your email and password.
By clicking on forgotten password a password reset procedure will be sent to you to choose a new password.
In my account > my orders.
Orders placed on the old site are not registered on the new site. For any information concerning an order on the old site, current or past, you can contact us via the contact form.
In my account> my orders, you can follow all your orders thanks to the status indicated. In addition, an email is sent at each stage of your order. Orders placed on the old Charbonnel website are managed manually. If you have any questions, do not hesitate to contact our customer service via the contact form.
The Charbonnel website offers standard delivery by the service provider Chronopost or a click and collect at the Charbonnel shop, 13 Quai de Montebello, 75005 Paris.
Link : https://www.charbonnelshop.fr/fr/informations-de-livraison/
The charbonnel.fr website ships throughout France.
Spain, Italy, Germany, Austria and Luxemburg will be redirected to www.charbonnel.row
Any order under 60€, shipped in France, will have a Chronopost cost of 5,00€.
Any order under 60€ shipped to another country than France, the shipping cost will be 8,00€.
For orders over 60€, delivery in France and other countries is free.
Click and Collect at the Charbonnel shop is free.
The shipping time is the time it takes to prepare the order, to process the order, to gather the items, to pack the products.
The delivery time, between 3 and 5 days, is the time between the handing over of the parcel to Chronopost and the delivery at home.
The customer service can be reached by this form
By post: Boutique Charbonnel
13 quai de Montebello, 75005 Paris
By phone : 01.43.54.23.46
By email : [email protected]
First of all, check that you have received an email confirming the shipment of your order and that the delivery address is the one you want.
If you have chosen the Click and Collect option, it is up to you to collect your order from the Charbonnel boutique, 13 quai de Montebello, 75005 Paris during the boutique’s opening hours.
If you have chosen a standard delivery, please allow 3 to 5 days after the shipping confirmation email for Chronopost to deliver your order. Check your mailbox to see if a delivery notice has been left.
Finally, contact us to carry out a search together with the tracking number of your package.
As a reminder, Charbonnel is not responsible for the delivery of the Chronopost service provider.
This website is dedicated to individuals. For any order from a professional, please contact us via our contact form.
The payment page is secure and allows you to pay with the following payment methods: credit cards (VISA, MASTERCARD and AMEX) and PayPal.
Contact us via the contact form to indicate the reasons for your return.
You have 14 days to return any item or order in its original condition.
Please read the detailed conditions on this link: https://www.charbonnelshop.fr/fr/remboursements-et-retours
Contact customer service via our contact form to identify the reason for your return.
The item must be returned in its original condition and within the 14-day cooling-off period.
In accordance with the Consumer Code, if you return your order in full, you will be reimbursed for the delivery costs. In the case of a partial return, the delivery costs will not be refunded.
Your refund will be made to the original method of payment for your order, within 14 working days.
See our refund and return conditions (link: https://www.charbonnelshop.fr/fr/remboursements-et-retours/)
Check that your package has been received by our Charbonnel returns department by following your tracking number. The refund will be effective within 14 days after receipt of your package.
Contact us via the contact form for any anomaly.
The Charbonnel shop is located at 13 Quai de Montebello, 75005 Paris.
Open from Monday to Friday, from 9.30am to 12.30pm and from 1.30pm to 5.30pm.
How to get there :
Metro: Line 10-Maubert-Mutualité or Line 4-St Michel
RER B or C: St Michel-Notre Dame
Parking: Lagrange, Notre-Dame